FAQ

Questions? Queries? Just bored?

How do you choose the wines you sell?

Craftwines carries a carefully curated selection of wines. We choose wines from almost every wine region in Austria, and are always on the lookout for new varietals or cuvées out there.
Then we look at other factors, such as the size of the vineyard, the production methods used, how much care is given to the environment and whether these wines are already broadly available.
We have tasted many many wines, and have created an edited selection to make it more likely you will come across something you will enjoy for a long time.

How do I calculate how much wine I’ll need for a party?

Multiply the number of guests by the number of hours the party will last. Add the number of guests to that number. The sum is the approximate total number of glasses you’ll need. Divide the sum by 5. That’s how many bottles you’ll need (there are 5 glasses in each 750 ml bottle). For example, having a two-hour party for 20 people? Assume you’ll need 60 glasses of wine (12 bottles). Hate math? Just get in touch and we’ll help you figure it out!

What if my delivery is damaged?

We are very careful when it comes to packaging our wines for delivery, but hey, sometimes bottles break. If something in your order arrived damaged, take a quick photo, and then crack open a different bottle to soothe the pain. We will replace or refund the damaged items. Just let us know as soon as possible.

Is there a minimum number of bottles I have to purchase?

Not at all, just remember that you get the best deal for your money if you order in multiples of six (6, 12,18, etc.)! Also, wines make great gifts, so it’s always best to order a bit more.

What payment methods does Craftwines accept?

Pretty much anything. The big credit cards, PayPal, SOFORT bank transfers. If you come by the shop, we will even make an exchange: We give you bottles, you give us cash. Or debit card. We are pretty easy.

Where do you ship to?

We currently ship to all countries of the EU, namely:
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Vatican City, as well as the United Kingdom. Shipping costs vary according to where you are having the wine sent and how many bottles are going, but we have kept it simple.

Do you drink the wines you sell?

Yes. We’d be fools not to.